eCommerce solutions help companies conduct businesses electronically and typically rely on the internet for at least one part of the transaction’s lifecycle. As the needs of those engaged in eCommerce have grown more complex, the demand for more comprehensive solutions have intensified. Consequently, eCommerce solution providers now focus on offering a suite of products and services designed to meet multiple needs and solve various problems. This includes all facets of online business ranging from customer interactions to extended supply chain management.
Retailers are utilizing artificial intelligence to provide a personalized user experience and predict customer behavior pattern to recommend relevant information on products. Further analytics takes these customer behavior patterns and provides better aimed content marketing strategy for businesses. For 24/7 assistance chatbots are being used and the technology is also being recognized for its customer satisfaction rates and wide-scale availability. Having this automated communication is proving to be valuable for companies as it frees up employees to focus on other business operations. Similar to chatbots, voice recognition technology is being adopted to facilitate voice commerce. Today, customers are using voice commands to purchase products online through voice assistants due to their convenience. In order to remain competitive, companies are leveraging this technology to capture a new wave of consumers.
At this juncture, there are a wide variety of firms entering the industry with a set of advanced eCommerce solution offerings. To help companies navigate through the best-of-breed eCommerce solution providers, CIO Advisor APAC has compiled a list of ‘Top 10 eCommerce Solution Providers – 2020.’ The enlisted organizations offer excellent customer experience through instant communication, data management, and security. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you CIO Advisor APAC’s, “Top 10 eCommerce Solution Providers – 2020.”